Customer Advocate I in Texas

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http://hcscrccorp.peoplefluent.com/viewjob.html?erjob=53042
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Description:

 

BASIC FUNCTION:

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 90% of the scheduled time on the phone according to business need.

 

JOB REQUIREMENTS:

* High school diploma OR GED.

* 6 months customer service experience OR 6 months experience in an office environment.

* Data entry and/or typing experience.

* Interpersonal, verbal and written communication skills.

* Analytical and organizational skills and independent decision making skills.

* Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

PREFERRED JOB REQUIREMENTS:

* 9 months customer service experience.

* Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.

* Knowledge of medical terminology and anatomy.

* Proven ability to learn quickly and adapt to change.

* Referral preference given to applicants able to take and meet testing criteria.

 

*CA

*CB


Location: TX - San Angelo
Activation Date: Thursday, December 21, 2017
Expiration Date: Saturday, January 27, 2018
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Blue Cross and Blue Shield
BlueCross and BlueShield
City: 
TX - San Angelo

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