Facility Coordinator in District of Columbia

JLL's picture
Contract Type: 
Position Title Facility Coordinator
Auto Req ID 67154BR
Job Description OVERVIEW
Provide general overall Facility Management (FM) services including continuous monitoring of the facility. Work with property managers to handle routine property management operations, including: procurement of property supplies and services, issuing purchase orders, managing bid requests and service/construction contracts, and processing of accounts payable and accounts receivable. The Facility Coordinator (FC) is the client primary contact for conference services, as well as where there isn’t an on-site resource. As part of the Public Institutes model, the FC will listen to the voice of the customer in order to ensure consistent service delivery. The FC must be a team player and work with Engineering Services, third party vendors, account team and all other necessary parties to meet all key performance indicators as set out in the master service agreement.
  • Assist Facility Management Team with tactical planning for the team’s goals and objectives
  • Provide facility specific assistance to the project management team as needed or requested
  • Manage and maintain small facility management tasks as assigned
  • Coordinate special events in support of client or JLL
  • Provide support for meetings and conference room reservations as needed and directed
  • Assist with the coordination and scheduling of maintenance activities
  • Provide general overall facility management services including continuous monitoring of office/facility
  • Act as an interface with client, visitors and guests
  • Ensure appropriate follow up with customers
  • Provide direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption
  • Properly and effectively administer and maintain all security systems
  • Assist with budgetary requests, analysis and reporting
  • Assist with researching, analyzing and reporting budget variance
  • Managing/coordinating 3rd party vendor performance including tracking work order completion and validating invoices as needed
  • Ensure all site management and operations practices are in compliance with company and client standards
  • Communicate/Escalate with appropriate parties (client, vendors, MES, E&O, etc.) as needed
  • Work with Call Center to ensure average speed to answer (ASA) is within agreed KPI thresholds
  • Cultivate and maintain a positive working relationship with client representatives (JLL or external) and service providers. 
  • Performing day-to-day oversight/monitoring of work order completion and follow-up with vendor and client
  • Recommend continuous quality improvement practices across the client portfolio.
  • Ability to move and lift furniture/boxes up to 50 lbs.
  • Coordinates logistics for internal meetings, events and presentations for staff building-wide. Assists staff with scheduling rooms and catering, meeting room configuration and AV set up. Monitors and resolves problems during meeting implementation requiring AV services.
  • Works with security and building management to evacuate the building in an event of an emergency.
  • Contract administration and associated reporting
  • Coordinate and provide overall performance reporting
  • Establish/coordinate access into necessary applications as needed.
  • Coordinate portfolio and responsibility changes with data management team to update location service matrix as needed.
  • Train vendors/engineers on all applicable software platforms as needed (CMMS, etc.)
  • Train internal staff on the use of AV equipment in our Technology conference rooms as needed.
  • Associates degree in facilities management, building, business, or other related field
  • Bachelor’s degree, preferred
  • 2 years’ experience with Facility or Property Administration
  • Superior customer service skills and orientation
  • Ability to maintain professionalism at all times under stressful situations
  • Ability to plan and manage work under time constraints
  • Ability to multitask and work without direct supervision
  • Proficient in MS Office, and possess strong written, verbal and people skills
  • Strong organizational skills and collaborative style
  • Must be proficient at Excel Spreadsheets and have capability of customizing administrative reports

Full/Part Time Full-Time
Regular/Temporary Regular
Org Marketing Statement About JLL

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. A Fortune 500 company, JLL helps real estate owners, occupiers and investors achieve their business ambitions. In 2016, JLL had revenue of $6.8 billion and fee revenue of $5.8 billion and, on behalf of clients, managed 4.4 billion square feet, or 409 million square meters, and completed sales acquisitions and finance transactions of approximately $145 billion. At the end of the second quarter of 2017, JLL had nearly 300 corporate offices, operations in over 80 countries and a global workforce of more than 80,000. As of June 30, 2017, LaSalle Investment Management had $57.6 billion of real estate under asset management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit www.jll.com.

JLL is focused on winning in the marketplace and being the industry leader, executing better than anyone else and innovating to create great products and services. We operate in an atmosphere of teamwork, ethics and excellence. Our clients see the results as we address their needs, solve their problems and bring new ideas.

As a distinguished market leader, we offer challenging career opportunities in an exciting environment. Our future success as a firm depends on our ability to attract and develop the very best people in the business.

Our values define who we are, underscore our commitment to clients and provide direction for everything we do.

Our unique culture has been recognized by industry experts and our peers. We are:
• A LinkedIn "Top Company: Where the World Wants to Work Now"
• A “best company to work for” in multiple locations around the globe, including Chicago, San Francisco, London, Ireland, Shanghai and Hong Kong
• World’s Most Ethical Companies from Ethisphere Institute for seven consecutive years
• America’s 100 Most Trustworthy Companies from Forbes Magazine
• #1 Top Corporate Real Estate Firm from Watkins Research Group, Inc. for six consecutive years

This partial list of awards demonstrates our record of achievement and our commitment to fostering an award-winning culture. For further information, visit www.jll.com.

Information Security Statement

Employees are expected, at all times, to perform their responsibilities in accordance with the JLL Code of Business Ethics and the firm’s corporate policies. Employees granted access to the firm’s information technology are expected to follow the firm’s guidance designed to promote best practices for information security, data privacy and the appropriate use of technology systems.
EEO Statement JLL is committed to developing and maintaining a diverse workforce, and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship. Please visit www.JLL.com for additional information on JLL’s commitment to equal opportunity.

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